Return and Refund Policy
1. Return Policy for Damaged or Defective Products:
1.1. Damaged, defective, or does not meet the description provided at the time of purchase.
1.2. Customers must initiate a return request within 7 days of receiving the product.
1.3. Returns will only be accepted if the product was not damaged while in the customer's possession.
1.4. Products must be returned in their original condition, including all accessories, tags, and packaging.
1.5. Some products may not be eligible for return, such as those marked as "non-returnable" at the time of purchase.
1.6. Returns will be processed within 10 days of receiving the return request.
- 2. Modification of Orders:
2.1. Customers may modify their orders before they are dispatched.
2.2. Modification requests must be made through the designated customer support channel.
2.3. Modifications are subject to approval and may incur additional charges.
- 3. Refund Policy:
3.1. Refunds will be issued in cases where the payment method used for the purchase is no longer valid.
3.2. Customers must update their payment details by contacting customer support.
3.3. Refunds will be processed within 7-10 business days, depending on the payment method.
3.4. No refunds will be issued for products that have been used or damaged, or for missing accessories.
3.5. Refunds for gifts accompanying the purchased product will be issued only if they are returned unused.
- 4. Cancellation Policy:
4.1. Customers have the right to cancel their orders before they are dispatched.
4.2. Cancellation requests must be made through the designated customer support channel.
4.3. Refunds for cancellations will be processed to the original payment method.
4.4. Cancellations after delivery will be handled in accordance with the return policy.
Payment Method
Refund Time Frame
Credit Card/Debit Card
7 – 10 Business Days
Net Banking Account
7 – 10 Business Days
UPI Linked Bank Account
7 – 10 Business Days
- 5. Grievance Redressal:
5.1. Customers who have any grievances, comments, questions, or suggestions regarding our services may contact customer support.
5.2. For any questions regarding this policy or related matters, customers may contact customer support.
By using our platform, customers agree to adhere to the terms and conditions outlined in this Return and Refund Policy.